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Common Issues

« Support & Help

We deal with these issues more than any other. If you're having general problems, look here first.

How long will it take to receive my highlight DVD?

DVDs are processed in the order they are placed, and mailed out 1-3 days after they are processed. Once the DVD is mailed, you will receive an email from Hudl confirming your DVD has been shipped complete with a tracking number to see exactly where your DVD is. We send the DVDs from our office in Lincoln, Neb. so just check your tracking number to see the status of your DVD.

Why should I pay an annual fee, as opposed to paying up front and owning a system?

You’re guaranteed to have the most current features we have to offer as Hudl is updated. You don’t pay additional annual fees for upgrades and support.

Because Hudl has no upfront costs, it would take at least four or five years of purchasing Hudl to reach the same amount as the upfront cost of other systems that are often accompanied by several other maintenance and upgrade fees. Hudl really is just one price for the whole year. That’s it.

We make sure you have an amazing experience with Hudl so you renew the next year. That’s accountability. We don’t like paying a bunch of money up front for software that will be out of date in a year, and we know coaches don’t like to either.

How do I reset my password in Hudl?

  1. Enter your username (usually your Email address) in the login box at the top right of the page.
  2. Click Forgot my Password.
  3. Confirm that you want to reset it.
  4. Check your Email inbox for a confirmation message and click the link inside.
  5. Follow the instructions to choose a new password.

I think my school’s firewall or web filter might be blocking Hudl

If you are having trouble publishing video or watching video on, this is a likely cause. We can fix it.

Contact our support department and or give your IT staff our firewall information.

Hudl is designed to be safe for work on school or corporate networks.

I can’t watch video on, what do I do?

In order to watch video on, you will need to install Silverlight.

If you’re watching Hudl on your mobile device, you’ll need to download the Hudl app to your device to watch video. Just go to the app store or marketplace on your device and search for Hudl.

"How to" tutorials on this subject: